F&C FAQ's

At Fox & Castle, all of our products are handcrafted, finished, and shipped from our Hudson*, New York studio.

Processing & Shipping

  • Standard orders ship within the business week. Custom orders are shipped on Fridays. Made-to-order items may take up to an additional two weeks to ship. Custom orders usually take between 8 - 10 weeks depending on the project. Orders placed on weekends will ship the following week. Please see individual product details or contact info@foxandcastle.net for details.

  • If backordered items are expected to take longer than 14 additional days to ship, any other items in your order will be shipped separately at no additional cost. You will be notified promptly of a backordered item in your order.

  • Please do not hesitate to email us if you need your order sooner than the estimated shipment date at info@foxandcastle.net. Include your order number in the message. We will do our best to ensure you get your items by the date needed.

  • We stand behind our work and  insure all custom and fine pieces. We accept regular returns within 15 days of the date of receipt. For exchanges, contact info@foxandcastle.net

Custom Items

  • We do accept custom orders. Please email us at info@foxandcastle.net for details.
  • Custom orders may not be returned or exchanged, however, all custom jewelry includes a one year warranty against any damage or manufacture error.

Stockists & Wholesale

  • For wholesale pricing, please contact Micah Parker at micah@foxandcastle.net 

 

 * We've moved! We're no longer in Cold Spring, NY.

 

More on Returns & Exchanges //
We accept returns within 15 days of the date of package receipt as reported by USPS. To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging. We do not accept returns or exchanges from a purchase made at one of our stockists.

Sale and custom items are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one business week.


We only accept exchanges in the event of defective or damaged products. If you need to exchange it for the same item, or would prefer store credit, contact us at: info@foxandcastle.net

 

About White Gold Jewelry //

White gold contains nickel, a common allergen.

Please note that I do not rhodium plate my white gold jewelry. There is no such thing as a naturally occurring white color gold. Pure 24k gold is bright yellow, however it is very soft. Base metals are combined with the pure gold to make other karat weights of gold. For white gold, nickel is often used. As a result, white gold is actually a very pale yellowish white, appearing silver in some light and yellow in others. Large jewelry brands coat this gold with rhodium, which accounts for the bright white silvery color many people believe is the natural tone of white gold. Unfortunately, this plating easily wears away, especially with jewelry that sees daily wear, and has to be reapplied yearly.